Any time an unacceptable behavioral incident occurs between animals, or volunteers/clients and animals, the team captain is responsible for documenting the incident of aggression and submitting the Complaint Notification Form immediately following the occurrence. Unacceptable behaviors include excessive mounting and/or sexual behavior, shoving, and mouthing, as well as aggression.  Aggression includes, but is not limited to, animals growling, snarling at animals or people, fighting, biting, etc.